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Zapp!: The Lightning of Empowerment, by William C. Byham, Jeff Cox
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A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.
- Sales Rank: #151198 in Books
- Brand: Harmony
- Published on: 1991-01-09
- Released on: 1991-01-09
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: .85" h x 5.74" w x 8.57" l,
- Binding: Hardcover
- 200 pages
- Great product!
From the Inside Flap
A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.
About the Author
Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.
Most helpful customer reviews
0 of 0 people found the following review helpful.
A Leadership Classic!
By Paul Brainard
ZAPP! presents simple yet useful tools for leading others. Delivered in a silly and colorful story, ZAPP! makes for fun reading that drives home the importance of behaviors like empathy and listening for effective leadership.
I read ZAPP! early in my career and it played a role in the straightforward leadership model I developed for my CHITA program: Directing, empowering and motivating people.
I recommend ZAPP for anyone who want to improve their leadership skills. For ideas on how to best deploy the concepts found in ZAPP!, along with additional management strategies, please visit CHITA's Book Page located on Amazon.com. --Paul Brainard
0 of 0 people found the following review helpful.
A very easy read. The author uses a unique way to ...
By Bethany
A very easy read. The author uses a unique way to tell the story and use basic concepts which readers can understand and relate to as well. As a manager it really helped me to understand how to motivate my employees by just listening to them and being compassionate about their work. Also by not being just being a manager but a leader, which is what I want to be. If you are struggling with how to motivate your employees and the loyalty from them, then you must read this book. You think in the beginning it's a little quirky but continue reading it will all make sense in the end.
11 of 11 people found the following review helpful.
An excellent tool for leveling up the people who work for you
By David C. Seeholzer
Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional. The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"
I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.
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